HPE - Infinite Group Inc.

Federal Customer Server Management

IGI’s deploys a team to remotely manage 3200 Windows servers located in a key federal customer’s facilities across the United States and its territories. Our Ace Server Management (ASM) team delivers around the clock, end-to-end administration and management for Microsoft Windows operating systems, and has been supporting federal customers on behalf of HPE for more than 15 years.

The IGI team is a pillar of support for federal customers, delivering the following services:

  • Remote OS Administration and Management
  • OS Health Monitoring
    • OS Troubleshooting
    • File and print server support
    • Backup and restoration of files and servers
    • VMware virtual server monitoring and configuration
    • Physical storage configuration
    • Acceptance testing for new servers added for ASM management
  • System Center Configuration Manager Support
  • Messaging Administration
  • Domain Administration
  • Reporting

 

Enterprise Level 2 Remote Support & Security

IGI offers a comprehensive solution to assist enterprise level customers with the network monitoring, level 2 support, and security to a number of diverse organizations. Our offering encompasses program management and remote monitoring with a focused security platform management and process. IGI’s goal is to assist our customer’s IT organization in managing the security and network management needs of each of their locations

IGI’s Level 2 support across an enterprise customer’s infrastructure in the North American markets includes remote monitoring and support (RMM), anti-virus and malware management, vulnerability management, overall IT security infrastructure management and firmware/platform management as a service.

These are our core offerings:

  • Level 2 NOC support
  • Managed Security Services opportunity
  • Anti-virus and Anti-spyware software
  • Desktop, Server and Firewall monitoring
  • Host intrusion protection
  • Microsoft OS patch management
  • Managed Services baselining
  • Vulnerability scanning
  • Rogue Detection

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